Posted: 23rd May 2025
Customer Success Associate- USA
About Cyclomedica
We are Cyclomedica – bringing light into nuclear imaging since 1986. We have paved the way with nuclear medicine solutions in Australia and around the globe. From innovation, development to clinical practice applications – we are the world leaders in functional lung ventilation imaging with our proprietary technology: Technegas®.
Created and manufactured in Australia our flagship product Technegas® has revolutionised diagnostic lung imaging and today transform the lives of millions of patients in 66 countries around the world.
Following U.S. FDA approval, we are proud to bring this innovative technology to the U.S. market, expanding our mission to redefine excellence in nuclear medicine.
Join us as we continue to shape the future of nuclear medicine.
About the role
This role will be responsible for providing a wide range of Cyclomedica customer service and support / coordination of activities for the Sales, Service, Operations, Clinical Applications, and Administration teams within Cyclomedica. It is a part-time position, approximately 20 hours per week.
Key Responsibilities
Customer Service
- Work collaboratively with our customers, the sales, service, administrative and company team.
- Work cross functionally with the head office and global teams as required.
- Deal with incoming customer enquiries.
- Assisting the sales | service | administration team with daily administration activities.
- Assist in preparation of customer proposals | agreements | tenders and manage regular follow up with customers
- Manage | assist in the processing of customer orders – processing | order placement with suppliers | order status | stock receiving | dispatching | invoicing and shipping documentation (local and global).
- Communicating internally important feedback from customers.
- Assist in coordinating, responding and steering queries from customers relating to our products and services.
- Distribution and follow up of customer information | notifications.
- Assist with trade show preparation including managing inventory and coordinating shipments to / from shows
- Assist in reporting monthly sales tasks, active proposals, open | back orders to the sale team
- Assist in installation planning | co ordination
Admin
- Maintain and update accurate customer records | licenses | CRM systems.
- General administration duties.
- Assist in Executive Team Support including Management meeting preparation | coordination | contract | document | report management | file administration | communication | events/conferences
- Record keeping | filing
- Supporting the sales team with general operations to help reach the team’s objectives.
Finance and Accounting
- Assist in overseeing the entering and processing details
- Assist in the sales and purchase order processes both locally
- Reconciliation support and assistance as required
- Accounts Receivables as required
- System inventory receipt as required
About You
- Advanced computer skills and knowledge of MS office
- Knowledge of Pipedrive a plus
- Exposure to an office administration environment
- Knowledge of clerical and administrative procedures and systems
- Knowledge of principles and practices of basic office management
- Exceptional communication skills – written and verbal
- Flexible and adaptable, open to change
- Ability to demonstrate tenacity and resilience and maintain drive and focus in the face of challenges or setbacks
- Proactively seek solutions, showing persistence in problem-solving and a commitment to achieving objectives
- Ability to prioritise, plan and organise
- Problem solving ability
- Information gathering and information monitoring
- Attention to detail and accuracy
- Ability to work collaboratively as part of a team
Why Join Our Team?
- Rare opportunity to join a company that manufactures both drug and medical devices
- Competitive and attractive salary package
- Professional development opportunities
- Be part of an inspired and talented team
- Company culture that values respect, collaboration, innovation and ethics
You will be joining an organisation that embraces diversity & inclusion.
We are committed to providing products, services and solutions that improve clinical outcomes every day. If you feel the same, we invite you to submit your application using the form below!
We look forward to hearing from you,
The Cyclomedica Team